Refund policy

Return & Refund Policy

Last updated: October 20, 2026

At Derkin, we want you to be satisfied with your purchase. Please review this Return and Refund Policy before placing an order.

Return eligibility

You may request a return within 30 days after your order is marked as delivered.

To qualify for a return, the product must:

· Be unused, uninstalled, and in its original condition;

· Include its original packaging, accessories, protective films, labels, and instructions;

· Show no signs of installation, modification, scratches, adhesive removal, wear, or vehicle use;

· Be accompanied by proof of purchase from Derkin.

Before ordering, customers are responsible for confirming the vehicle model, model year, trim level, installation position, dimensions, color, and selected product variant.

A return request based on incompatibility may be declined if the product was installed, modified, damaged during attempted installation, or ordered despite compatibility information displayed on the product page.

How to request a return

Before returning any product, contact us at 03275256263ali@gmail.com with:

· Your order number;

· The email address used to place the order;

· The reason for the return;

· Clear photographs or video showing the product, packaging, and any reported problem;

· Your vehicle model, model year, and trim level when the issue concerns compatibility.

Do not send a product back without receiving return authorization and return instructions from us. Unauthorized returns may not be accepted.

Return Address: Room 213-140, 2nd Floor, South Block, Building B1, No. 32 & 34 Gaoke Road, Tianhe District, Guangzhou, Guangdong 510510, China. Derkin does not charge any restocking or return processing fee.

Damaged, defective, incorrect, or missing items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days of delivery. Include photographs of:

· The shipping package;

· The shipping label;

· The product received;

· The damaged or incorrect area;

· All accessories and included components.

If the claim is approved, we may provide a replacement, replacement component, return label, partial refund, or full refund, depending on the circumstances.

Derkin will cover reasonable return shipping costs when we confirm that the product was damaged on arrival, defective, or incorrectly supplied.

Damage caused by improper installation, misuse, collision, modification, normal wear, incorrect vehicle selection, or failure to follow installation instructions is not considered a product defect.

Non-returnable items

The following items cannot normally be returned:

· Products that have been installed, used, modified, painted, cut, drilled, bent, glued, or otherwise altered;

· Products with removed adhesive backing or protective film;

· Products damaged during installation or removal;

· Custom-made, personalized, or special-order products;

· Clearance or final-sale items clearly marked as non-returnable;

· Gift cards;

· Items returned without authorization;

· Items returned more than 30 days after delivery.

These exclusions do not limit any non-waivable rights available under applicable law.

Return shipping costs

For returns caused by a customer’s change of mind, incorrect variant selection, or vehicle incompatibility that was accurately described on the product page:

· The customer is responsible for return shipping costs;

· Original shipping charges are not refundable;

· Any duties, taxes, brokerage charges, or return-processing costs charged by third parties are not refundable;

· We strongly recommend using a tracked shipping service.

Derkin is not responsible for unauthorized returns or return packages lost in transit.

Inspection and refunds

After an approved return is delivered, please allow up to 5 business days for inspection.

If the return is accepted, the refund will be issued to the original payment method. Refund processing times vary by bank and payment provider and may take an additional 5–10 business days.

We will notify you when the refund has been submitted. Derkin cannot control the time your bank takes to post the refunded amount.

If a returned product is incomplete, damaged, used, installed, or materially different from its condition when delivered, we may decline the refund or deduct an amount reflecting the loss in value, where permitted by law.

Exchanges

We do not guarantee direct exchanges because product availability may change. When an exchange is approved, we may ask you to return the original product and place a new order.

If the error was ours, we will provide an appropriate replacement or other resolution without additional product charges.

Order cancellations and changes

We can only guarantee a cancellation or change if the order has not entered processing or fulfillment. After an order has been dispatched, it can no longer be canceled and must follow the normal return process.

If Derkin cannot ship an order within the promised period, we will notify the customer and offer the options required by applicable law, which may include accepting a revised shipment date or canceling for a full refund.

Lost or stolen packages

If tracking shows no delivery or the shipment appears lost, contact us so that we can investigate with the carrier.

If tracking shows that the package was delivered to the address entered during checkout, we may require the customer to:

· Check with household members, neighbors, reception areas, or local delivery offices;

· Confirm the shipping address;

· Submit a carrier claim or other supporting documentation.

Derkin will evaluate confirmed loss claims individually. We are not responsible for packages delivered to an incorrect address entered by the customer, except where applicable law requires otherwise.